Settlr (“Settlr,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of users who access or use our platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, web application, mobile applications, and related services (collectively, the “Services”). By using Settlr, you agree to the practices described in this Privacy Policy.
1. About Settlr
Settlr is a marketplace platform that connects individuals seeking assistance with independent service providers (“Guides”) who offer relocation support, home services, assistance services, and other local services. Settlr provides the technology platform that allows users and Guides to discover, communicate, schedule, and manage services.
2. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Phone number
- Password or authentication information
- Profile information
- Account type (customer or Guide)
Profile Information
Depending on how you use Settlr, we may collect:
- Profile photo
- Biography or description
- Services offered or requested
- Location information
- Languages spoken
- Availability information
- Reviews and ratings
Booking and Service Information
When you use Settlr, we may collect:
- Service requests
- Booking details
- Appointment information
- Communication related to bookings
- Service preferences
Messages and Communications
When users communicate through Settlr, we may collect and store messages, attachments, and related communications to provide and improve our Services and help maintain platform safety.
Payment Information
Payments may be processed through third-party payment providers. Settlr may receive limited payment-related information, such as transaction status, payment history, and billing information. We do not store complete payment card numbers unless otherwise stated.
Device and Usage Information
We may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- App usage information
- Pages viewed
- Interaction with our Services
3. How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Provide access to Settlr services
- Connect customers with Guides
- Process bookings and transactions
- Enable communication between users
- Improve platform performance
- Personalize user experiences
- Provide customer support
- Prevent fraud, abuse, and security issues
- Send important service-related communications
- Develop new features and services
4. How We Share Information
Between Customers and Guides
To facilitate services, certain information may be shared between customers and Guides, such as:
- Name
- Profile information
- Service details
- Booking information
- Messages related to the service
Service Providers
We may share information with trusted third-party providers that help us operate Settlr, including:
- Hosting providers
- Authentication providers
- Payment processors
- Analytics providers
- Customer support services
These providers may only use information necessary to provide their services.
Legal Requirements
We may disclose information when required by law, legal process, government request, or to protect the rights, safety, and security of Settlr, our users, or others.
5. Marketplace Relationship
Settlr is a technology platform that connects customers with independent Guides. Guides are independent service providers and are responsible for the services they provide. Settlr does not directly employ Guides or control how independent Guides perform their services.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect user information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your information
- Updating your information
- Requesting deletion of your account
- Objecting to certain processing activities
- Requesting a copy of your personal data
To request assistance, contact us at: support@getsettlr.app.
8. Account Deletion
You may request deletion of your Settlr account by contacting: support@getsettlr.app. We may retain certain information when required for legal, security, fraud prevention, or legitimate business purposes.
9. Cookies and Tracking Technologies
Settlr may use cookies and similar technologies to maintain account sessions, remember user preferences, improve website performance, and understand how users interact with our Services. You may adjust your browser settings to control cookies.
10. Children’s Privacy
Settlr is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
11. International Users
Settlr may be accessed by users located in different countries. By using Settlr, you understand that your information may be processed and stored in locations where our service providers operate.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this page. Your continued use of Settlr after changes are posted means you accept the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us: