Terms of Service

Settlr is a marketplace platform that connects individuals seeking assistance (“Customers”) with independent service providers (“Guides”) who offer services such as relocation assistance, home services, local support, and other related services.

Settlr provides the technology platform that allows Customers and Guides to discover services, communicate, schedule appointments, and manage service transactions.

Settlr does not directly provide most services listed on the platform and does not employ independent Guides.

To use Settlr, you must:

• Be legally capable of entering into a binding agreement.
• Provide accurate and complete account information.
• Maintain the security of your account credentials.
• Comply with all applicable laws and regulations.

You may not use Settlr if your account has previously been suspended or terminated by us.

You may need to create an account to access certain features.

You are responsible for:

• Providing accurate information.
• Keeping your login credentials secure.
• Maintaining the confidentiality of your account.
• All activity performed through your account.

You must notify Settlr immediately if you believe your account has been compromised.

Customers using Settlr agree to:

• Provide accurate service requests.
• Communicate respectfully with Guides.
• Provide necessary information required to complete requested services.
• Attend scheduled appointments or provide appropriate notice for cancellations.
• Follow applicable laws and safety requirements.

Customers are responsible for reviewing Guide profiles, ratings, availability, and service details before booking.

Guides are independent service providers using Settlr to connect with Customers.

Guides agree to:

• Provide accurate information about their identity, skills, experience, and services.
• Maintain professional conduct.
• Deliver services as described.
• Communicate clearly with Customers.
• Follow all applicable laws, licenses, permits, and regulations required for their services.
• Maintain appropriate qualifications where required.

Guides are solely responsible for the services they provide.

Guides are independent contractors and are not employees, agents, partners, or representatives of Settlr.

Settlr does not:

• Control how Guides perform services.
• Guarantee the quality of services.
• Supervise Guide activities.
• Create an employment relationship with Guides.

Any agreement for services is between the Customer and the Guide.

Settlr may provide tools to facilitate bookings and payments between Customers and Guides.

Users agree that:

• Booking details must be accurate.
• Prices and availability may vary depending on the Guide.
• Payment terms may be displayed before confirmation.
• Users must complete payments according to the applicable booking terms.

Settlr may use third-party payment providers to process transactions.

Cancellation and refund policies may vary depending on the service and circumstances.

Users should review applicable booking details before confirming a service.

Settlr may assist with disputes between users but does not guarantee a specific outcome.

Users may have the ability to provide reviews and ratings.

Reviews must:

• Be truthful and based on personal experience.
• Not contain harassment, threats, discrimination, or false information.
• Not violate applicable laws.

Settlr may remove reviews that violate these Terms or platform policies.

You agree not to:

• Use Settlr for illegal activities.
• Provide false information.
• Impersonate another person.
• Harass, threaten, or abuse other users.
• Attempt to bypass platform security.
• Interfere with the operation of Settlr.
• Collect user information without permission.
• Use Settlr for unauthorized commercial activities.

Users should exercise reasonable judgment when interacting with others through Settlr.

Settlr encourages users to:

• Verify information before engaging in services.
• Communicate through the platform.
• Follow appropriate safety practices.

Users are responsible for their own decisions and interactions.

We work to keep Settlr available and reliable, but we do not guarantee that:

• The Services will always be uninterrupted.
• The platform will be error-free.
• All features will always be available.

We may update, modify, or temporarily suspend parts of the Services when necessary.

All Settlr branding, logos, designs, software, content, and platform features are owned by or licensed to Settlr.

You may not copy, modify, distribute, or use Settlr materials without permission.

Settlr may suspend or terminate accounts if users:

• Violate these Terms.
• Engage in fraudulent activity.
• Harm other users.
• Misuse the platform.
• Create security risks.

Users may stop using Settlr at any time.

Settlr provides the platform on an “as available” basis.

To the fullest extent permitted by law, Settlr does not guarantee:

• The availability or quality of services provided by Guides.
• The accuracy of user-provided information.
• Specific results from using the platform.

To the maximum extent permitted by law, Settlr is not responsible for:

• Actions or services provided by Guides.
• Disputes between Customers and Guides.
• Losses resulting from user interactions.
• Indirect, incidental, or consequential damages.

Users are responsible for evaluating and accepting the risks associated with engaging other users through the platform.

You agree to protect and hold harmless Settlr and its affiliates from claims, damages, losses, liabilities, and expenses arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your interactions with other users.
• Your violation of applicable laws.

We may update these Terms from time to time.

Changes will become effective when posted on this page.

Your continued use of Settlr after updates means you accept the revised Terms.

These Terms are governed by applicable laws without regard to conflict of law principles.

Additional terms may apply depending on your location and use of the Services.

If you have questions about these Terms, contact us: